Cancel/Abort Can Increase Risks to Unsuspecting Alarm System Subscribers
Do subscribers have a right to know how their alarm systems are monitored? Of course they do! The policies and procedures according to which a central station monitors a household burglar alarm system need to be disclosed to the subscriber by the alarm contractor. Related: SSI Industry Hall of Fame 2024: Jeffrey Zwirn, President, IDS Research and Development By way of example, think about a central station-monitored burglar alarm system that is activated in a home. The subscriber eventually wakes up and turns off her alarm system, believing it must be a false alarm. The UL-1981-listed central station automation software at the central station receives a burglar alarm signal from the sliding glass doors in the basement of the protected premises. A Cancel/Abort signal follows this. Thereafter, based upon the way in which the account is set up as standard at the central station, this alarm is never directed to a central station operator because the Cancel/Abort signal override...