Alarm and Security Science: ‘I Was Not Emotionally Ready to Hear That’
Many alarm companies across the United States seek to add monitoring accounts to their subscriber base by taking over existing systems. While this is a common practice, the takeover alarm contractor takes on risks, and they can vary depending on what the new contractor does and/or does not do, regardless of just using contract language such as “Connect to Existing System for Monitoring Only.” With that in mind, would your company knowingly monitor an existing residential fire alarm system that does not comply with NFPA 72 standards? Would you agree to monitor an existing burglar and fire alarm system if it had serious defects that could foreseeably compromise its detection, reliability and performance capabilities? If your inspection uncovers those problems, will the customer authorize the necessary repairs or are you concerned that they will just find another company willing to monitor the system as is? If so, you may lose the account, but in my view, no job is better than a bad j...