Security Pros Voice Their Opinion on Where Suppliers Stumble
Anyone who has served in this industry long enough to gain a modicum of understanding of it well knows that security is a relationship business. While that applies to many professions and occupations, in this case it runs deeper than most because trust, faith and confidence are essential and central in matters concerning security and safety — where lives as well as valued assets are at stake. As such, you’re rightfully only as good as your word and are held accountable for your actions, as well as inactions. That rings true not just for individuals but for suppliers throughout the channel. Those factors also mean security is a tightly knit industry. Thus, dealers and integrators talk among themselves and compare notes about which suppliers have their best interests at heart and behave as a full-fledged partners — leading to positive word-of-mouth referrals for suppliers that embody those attributes (see the 2023 Suppler Stellar Service Awards in SSI ‘s June issue). By the same token, ...